1. How to place an order
There are three ways for you to place order:
A. Send email to unique mailbox available through the website: patrick@hkunitedchem.com , contact sales for more details.
B. Click the yellow “contact” icon on the right side of the website,you could contact us directly through WhatsApp and Skype.
C. “Enquiry form” at the bottom of the product introduction page can directly contact us through a message.
Please fill in the correct email to ensure that we can send you the reply accurately.
After you place the order successfully,pls confirm again about product name,order quantity and shipping address.
2.Payment Method
A.Pay to Bank account,usually 1-3working days receive the payment.Stable and safe.
B.Paypal account, complicated, the remittance may not be received successfully.
C.Bitcoin account,Highly recommended, fast, privacy and security.
3. Complaints and suggestions
In the shopping stage, if you have any unpleasant experience, you can give us feedback through email:patrick@hkunitedchem.com, and we will solve it with you as soon as possible.
We will focus on combating the following acts:
A. Didn’t answer the customer’s questions
B. Didn’t solve the problem in time or had a bad attitude.
In order to effectively solve customer complaints, we recommend that customers give feedback in the following format:
Subject: complaint
Message content:
Customer email : xxxx@gmail.com
What happened: on November 1, 2021, XX product was consulted, but it has not been answered.
We also welcome customers to provide good suggestions and actively promote the development of our website.
Once good suggestions are adopted, we will select a gift for customers.
4. Disclaimer
All products on the website are high-quality chemical raw materials. They are only used for scientific experiments.
We are only responsible for the quality of the products, such as product content and purity.
We have tested each batch of products and can provide professional testing report for customers to consult.
If customers doubt the content purity of products, customers can choose local test institutions to test the content and purity.
Then pls send the test report to us.
We are responsible for any product quality problem. Once it is found that there is a problem with our product quality, we will refund directly!
Note: we don’t accept questioning the quality without professional testing! If doubt,need test report.
Please be informed! This statement is without further notice.
Purchasing products on this website is deemed to accept this clause.